At Hachettee Book Group, every project is handled based on a clear agreement and defined scope. This policy outlines how refunds are managed.
All payments are subject to the agreed terms of the project. Refunds are not guaranteed and are evaluated based on the work completed and the agreement in place.
If a refund request is made, it will be reviewed based on project progress, resources used, and deliverables already provided.
Services that have already been delivered, partially completed, or approved by the client are non-refundable.
Clients are expected to review project details before confirming services. Once work has started, cancellations may not qualify for a refund.
Where applicable, we may offer revisions or adjustments to meet agreed expectations instead of issuing refunds.
Any third-party fees (such as publishing platforms, tools, or external services) are non-refundable.
This policy may be updated at any time. Continued use of our services indicates acceptance of the latest version.
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